Below are common questions customers ask before and after purchasing.
If you don’t see your answer here, email info@homemaintenancesupplies.com and we’ll reply within 20–36 hours.
- All
- Orders & Shipping
- Returns & Exchanges
- Products & Warranty
- Payments & Security
Need Help?
If you need immediate assistance, use Live Chat during support hours.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Shipping
Yes—free standard shipping on orders $99+ (before tax, after discounts). Orders under $99 ship at a flat rate shown at checkout.
We process orders in 1–2 business days. Standard delivery is typically 5–10 business days after dispatch. Remote areas and peak seasons may take longer.
Absolutely. A tracking link is emailed/SMS’d as soon as your order ships.
Contact us ASAP. We can update addresses only before the order is processed or shipped.
To speed things up, some items ship separately. You’ll get tracking for each package.
Returns & Exchanges
A: We offer 30-day easy returns on unused items in original packaging. Start your return through [Help Center/Returns].
Request an exchange in the same portal. We’ll confirm availability and guide you through the steps.
Final-sale items, installed/used parts, and custom orders are typically non-returnable. See our Return Policy for details.
After your return is received and inspected, refunds are issued to the original payment method (bank processing may take 3–7 business days).
Products & Warranty
Many items include a manufacturer warranty. Check the product page or contact us with the order number and product SKU.
We highlight energy-saving features and certifications on product pages when applicable.
Use Email Me When Available on the product page or contact support for ETA and alternatives.
Payments & Security
We accept all major international credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Yes. Our checkout is protected by SSL encryption and processed through PCI-DSS compliant payment gateways. 3D Secure/OTP may be required by your bank for added protection.